Customer satisfaction and complaints

Bol International is committed to ensuring the satisfaction of all our customers around the world by providing them with high-quality services. This is why we systematically and frequently perform customer satisfaction surveys.

What does that mean?

It means that, throughout their interactions with clients, customer satisfaction is the number one priority of all our employees at all times. However, in spite of our efforts, it is possible that you are not fully satisfied with a service that one or more members of our team have provided, and you have not yet had an opportunity to discuss this.

In this event, we encourage you share with us any complaints or comments that you may have. We recommend that you communicate your issue to your regular point of contact at Bol International. Alternatively, feel free to contact our Compliance Officer. Naturally, you can be assured of full confidentiality during the processing of your complaint. You can read our full complaints procedure here.

When to submit a complaint?

You may wish to submit a complaint if you are not satisfied with the services provided by the company, or by one or more of our employees. Also, please contact us if you wish to report any unethical or irregular conduct by our employees. Are you unsure about submitting a complaint? Please don’t hesitate to get in touch and explain the situation to us. We are always keen to understand and to try and find a solution.

Where and how to submit a complaint?

You can submit a complaint by post, e-mail or telephone to our Compliance Officer.
Mr Anton Klomp is available at: complianceofficer@bolinternational.com or +31 88 1211 300

The correspondence address is:

Bol International
FAO Compliance Dept.
P.O. Box 142
5830 AC Boxmeer (the Netherlands)

Duty to report data breaches

The GDPR includes the obligation to report data breaches. With the introduction of the GDPR,
a new mandatory data breach notification requirement came into effect on May 25th, 2018.

At Bol International, we use a specially designed procedure to ensure data leaks are always recorded and reported to our Security Officer. If the situation so requires, the data breach will also be reported to the affected individuals and to the Data Protection Authority.

Mr Ruud Hofmans is available at: securityofficer@bolinternational.com