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T +31 24 366 69 50
Bol Consultants is committed to customer satisfaction. We are dedicated to providing high-quality services. This is why we systematically and frequently perform customer satisfaction surveys. Furthermore, satisfaction is a key item when our employees have contact with our customers. However, in spite of our efforts, it is possible that you are not fully satisfied and that this has not yet been discussed. In that case, please allow us to invite your complaints and comments. You can communicate your issue to your regular contact. Alternatively, feel free to contact our Compliance Officer or the Chairman of Bol’s Executive Committee. Naturally, you can rely on confidentiality when processing your complaint.
You could submit a complaint if you are not satisfied with the services provided by the company, or by one or more of its employees. Also, please contact us if you wish to report any unethical or irregular conduct of our employees. Are you in doubt about submitting a complaint? Please do not hesitate and explain the situation to us. We are interested in finding a good solution.
You can submit a complaint by post, e-mail or telephone to the Compliance Officer or the Executive Committee.
The correspondence address is:
FAO Compliance Dept.
P.O. Box 142
5830 AC Boxmeer (the Netherlands)